GENERAL TERMS AND CONDITIONS OF SALE

The delivery of items constitutes acceptance of these general terms and conditions.

Items will only be returned upon presentation of the receipt.

Services

We commit to performing cleaning services using professional methods, treating all entrusted items with the utmost care, and respecting the environment.

Liability

The textile care company is released from all liability except in cases of gross negligence. We are only liable if the item to be treated can withstand the cleaning process recommended on the care label. If no such label is present, we expressly decline all responsibility.

Despite a basic professional inspection carried out upon receipt of the items, we cannot be held responsible for damage caused by undetectable properties or hidden defects such as: insufficient fabric or seam strength, poor colorfastness or print durability, the presence of pens in linings, pre-existing defects, deterioration of buttons, buckles, zippers, shoulder pads, decorations, etc., or if the care label is incorrect. We also disclaim responsibility for shrinkage or color changes that remain within acceptable tolerance levels.

The need for special treatment must be obvious, especially in the case of easily identifiable delicate textiles or soiling that requires special processing. The care symbol and/or instructions on the care label are decisive for the cleaning of textiles.

We reserve the right to express reservations upon receiving items for cleaning.

No guarantee of successful treatment is provided.

Return of Items

We make every effort to meet the agreed delivery times. However, delays do not entitle the customer to compensation.

Items must be collected within six months of being dropped off. After this period, the company may dispose of them without owing compensation to the customer.

If the cleaning order cannot be fulfilled, the items will be returned in their original state. The number and type of items listed on the receipt are binding for the return of entrusted goods.

Complaints

Complaints must be submitted immediately, and no later than three working days after receiving the items, and upon presentation of the receipt.

Complaints will be carefully examined and will result in a justified response or explanation.

In Switzerland, damages in the textile care sector are not insurable. In the event of damage to or loss of an item for which we are responsible, compensation will be based on the current depreciation value chart for textiles; compensation only covers the item(s) entrusted. Any compensation in kind is excluded.

APPLICABLE LAW

Swiss law applies exclusively. If no agreement can be reached, we recommend that the parties submit the case for expert review and arbitration to the joint arbitration bodies of the Swiss Association of Textile Care Companies.